We're here to help
Who is eligible for a Comeback?
Any individual may submit a story on their own, someone else’s, or an organisation’s behalf. Peloton Bike Members may submit a story on behalf of somebody else or an organisation. Note: only US and UK residents are eligible at this time. If you are a US resident and wish to submit a story on or behalf of someone in the US, please visit our Comeback US site here.
How do I submit a Comeback story?
You can submit a Comeback story by clicking “Share a Story.”
Do I submit a Comeback story for myself, on behalf of someone else, or for a charity/organisation?
You can submit a Comeback story for yourself, on behalf of someone else or for an organisation. Please ensure you have the full permission of the nominee before submitting.
How can I show support for a Comeback story?
If you’re a Peloton Member, you can sign in and show support by giving a heart to the stories, or even leaving a comment of encouragement!
How do stories get selected? What is the criteria?
Overall, Peloton is looking for stories that help reinforce our inclusive and diverse Member community and are seeking recipients that represent this diversity across, race, gender, geography, age, comeback cause and abilities, among other attributes. Potential recipients are in need of a catalyst (physical/mental motivation, convenience, support from a community or person) to help spark or continue their journeys. Stories should convey that Peloton has the ability to make significant positive impact on this person’s comeback journey. Potential recipients show resilience, learn from setbacks, and are seeking external support to drive forward. Potential recipients understand and anticipate the challenges ahead, but maintain an optimistic attitude and strong conviction to overcome.
How many stories will be selected?
Starting August 12th 2020, we are committed to supporting up to 50 Comeback stories in 100 days and we will select up to 16 winners each month.
Can I submit a Comeback story in a showroom?
Yes! Our showrooms will be happy to help you submit a story using our showroom iPads.
Does the Bike come with a Peloton Membership?
Product donation recipients will receive a Peloton Bike, a 3-year Peloton Membership, the Essentials accessories package and one Bike mat.
What happens after 3 years?
After the three year Membership period is over, the Comeback recipient will be fully responsible for the cost of the Peloton Membership at its then-current price (inclusive of VAT). All subscriptions recur on a monthly basis until they are cancelled in accordance with the Peloton Membership Terms.
Can showroom managers submit for someone on their behalf?
Neither showroom managers nor Peloton employees are allowed to submit Comeback stories on an individual’s behalf.
Do my chances increase of being selected if I resubmit my story?
No, we will not consider additional submissions.